Job Summary

The Manager of Operations, THH Partnership Services serves as a strategic leader responsible for cultivating and sustaining executive-level partnerships, ensuring high-impact delivery of consulting and partnership services, and advancing cardiovascular (CV) excellence across the partnership enterprise. This role operates at the intersection of relationship management, operational execution, and clinical performance improvement-driving measurable value through the dissemination and adoption of best practices in CV care.  This leader acts as a trusted advisor to internal and external partners, driving the dissemination of CV best practices, elevating quality outcomes, and strengthening the overall health, value, and growth of each partnership.

Essential Functions of the Role

• Executive Relationship Management & Strategic Partnership Leadership
• Serve as the primary relationship owner for assigned partner organizations, building trusted, executive-level relationships grounded in credibility, responsiveness, and results 
• Act as a strategic advisor to partner executives, aligning services with organizational priorities, growth strategies, and performance goals 
• Proactively assess partnership health, identifying opportunities to deepen engagement, expand services, and enhance long-term value 
• Contract Execution & Service Delivery Excellence
  Ensure full execution of consulting and partnership services in alignment with contractual agreements (e.g., MSA, PSA, consulting engagements) 
• Translate contractual commitments into clear operational plans, deliverables, and timelines 
• Drive accountability across internal and external stakeholders to ensure consistent, high-quality service delivery 
• Monitor and report on service performance, ensuring deliverables meet or exceed expectations 

Partnership Performance & Value Realization

• Continuously evaluate the overall health and effectiveness of partnerships using defined performance metrics, KPIs, and stakeholder feedback 
• Identify and mitigate risks to partnership success while proactively advancing opportunities for growth and optimization 
• Deliver regular executive-level updates summarizing outcomes, impact, and forward strategy 
• Clinical Excellence & Best Practice Dissemination
• Serve as a conduit for cardiovascular best practices, leveraging insights from The Heart Hospital and across the BSWH system 
• Facilitate the adoption and operationalization of evidence-based care models, protocols, and quality initiatives 
• Partner with clinical and operational leaders to reduce variability, improve outcomes, and enhance patient experience 

Quality Outcomes & Performance Improvement

• Lead initiatives aimed at elevating CV quality outcomes, including mortality, complication rates, efficiency, and patient-centered metrics 
• Utilize data, analytics, and benchmarking to identify performance gaps and drive targeted improvement strategies 
• Collaborate with quality, analytics, and clinical teams to ensure sustained performance improvement and measurable impact

Key Success Factors

• Experience in healthcare hospital operations, healthcare consulting, business operations, or healthcare improvement. 
• Experience presenting to all levels of management within a healthcare organization preferred. 
• Exceptional verbal and written communication skills, with strong strategic thinking, systems thinking, and problem-solving abilities required.
• Demonstrated strengths working in a dynamic, ambiguous, and everchanging work environment. 
• Highly organized, self-motivated, and results-driven. 
• Strong executive presence and critical thinking skills.
• Deep analytical skills and data management experience.
• Confident with a servant leadership mind-set. 
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Visio, and Outlook.
   

Preferred Qualifications

• Formal consulting expertise or clinical experience  (RN, Nurse Practitioner, PA,  etc.) 
• Master?s degree
• Project management experience
• Cardiovascular exposure preferred; however, healthcare experience is required

Minimum Qualifications

• Bachelor's or 4 years of work experience above the minimum qualification
• 5 Years of Experience

About Baylor Scott & White Health

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!

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